Chatbots answer questions. Agentic AI completes tasks. For small businesses comparing the two, the difference shows up quickly in cost, capability, and real-world results. Here's how to evaluate them side by side before signing anything. Read more
Anthropic has merged its chatbot and its agentic AI tool into a single interface. That sounds like a convenience upgrade — but it quietly removes a boundary that many businesses were relying on to separate conversation from consequential action. Here's what that shift actually means. Read more
Conventional databases store facts about the world as it was. AI agents need to know the world as it is — right now. Keewano's $12M raise backs infrastructure designed to close that gap, and it signals a broader shift in how agentic systems are built from the ground up. Read more
Contact center AI is being re-evaluated — not by volume of calls deflected, but by whether customers' problems were actually resolved. The ROI metric has shifted, and the implications for how businesses deploy autonomous agents are significant. Read more
A new class of AI agent can hold a task open for days or weeks, moving across systems and channels before returning control to a human. That handback moment — when and how the agent yields — turns out to be the hardest part of the whole design. Read more
For decades, network engineers have followed the same ritual: alert fires, dashboards open, logs pulled, answer maybe found an hour later. Extreme Networks' Agent ONE signals something different — an AI that doesn't surface information, it completes the reasoning. What does that actually mean for autonomous operations? Read more
Perplexity has handed an AI agent end-to-end access to live systems — writing code, sending messages, and monitoring production with far fewer human check-ins than before. That's a meaningful governance threshold. Here's what crossing it actually requires. Read more
Runway Financial has rebranded as cfo.ai and launched Ari — an AI agent designed to replace the CFO function for founders and independent operators. It's a signal that agentic AI is moving from task automation into executive-level decision support, and the implications run wider than finance. Read more
Amazon's Quick is now generally available on the desktop — and its consolidated activity feed collapses email, calendar, CRM and messaging into a single agent-driven view. That design choice says something important about where agentic AI platforms are headed, and what governance has to catch up with. Read more
Salesforce has previewed two new offerings — an Enterprise AI Harness and an AI Control Plane — that tackle not just how agents are built, but how they are managed, audited, and constrained once deployed. The distinction matters more than it might first appear. Read more